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How AI Is Redefining Managerial Roles
Generative AI Magazine ArticleIt frees middle managers from constant project coordination. -
Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Want to See the Future of Digital Health Tools? Look to Germany.
Technology and analytics Digital ArticleAn ambitious new law is catalyzing innovation. -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
Democracy Under Attack
Business history Digital ArticleDemocracy is in trouble. Fifty-five percent of Americans say their democracy is weak. A Pew Research poll of 27 countries shows that only 45% of people... -
Unite Your Senior Team
Growth strategy Magazine ArticleDisruptive change poses existential challenges to leadership teams, raising foundational questions about aspirations, identity, and the very soul of a... -
How Nokia Embraced the Emotional Side of Strategy
Corporate social responsibility Digital ArticleHow do emotions shape strategy making? A pair of researchers investigated this topic by doing a close analysis of Nokia's severe strategic challenges... -
Sky Robot
Disruptive innovation VideoiRobot cofounder Helen Greiner has moved on to found a drone company. When we visited, she said, "I can't think of an industry that shouldn't be thinking... -
T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals
Competitive strategy Magazine ArticleFirst step: Eliminate all the things people hate about the wireless industry. -
How Fox News Created the War on Christmas
Business and society Digital ArticleAnd made it a problem for companies like Starbucks. -
AT&T's Talent Overhaul
Digital transformation Magazine ArticleAT&T, which built the U.S. communications infrastructure in the past century, could once claim to be the company "where the future was invented." But... -
Apple’s Shrinking Impact in the Smartphone Industry
Disruptive innovation Digital ArticleHow a market creator became a market follower. -
When the Media Covers Gender Inequality, the C-Suite Listens
Gender Digital ArticleA study looks at the impact of increased attention. -
Great UX Doesn't Guarantee a Great Customer Experience
Customer experience Digital ArticleGoogle Maps understands the difference. -
OTT Video Is Creating Cord-Extenders, Not Cord-Cutters
Business models Digital ArticleThe TV industry doesn't need to fear HBO Now or Netflix. -
Apple, Spotify, and the Battle over Freemium
Business models Digital Article -
Get Your Pitch Noticed by a Major Publisher
Public relations Digital ArticleA survey reveals what writers really want to see.
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China Tower: Efficiency Improvements in Maintenance Operations
Case Study11.95View Details China Tower Co., Ltd. (China Tower) is China's largest provider of telecommunications tower infrastructure services and plays a critical role in the country's... -
Twilio: Revitalizing an API Pioneer
Corporate communications Case Study11.95View Details This case examines Twilio's strategic crossroads in 2024 under new CEO Khozema Shipchandler. Founded as a developer-first API company, Twilio grew into... -
Generative AI in Marketing
AI and machine learning Case Study11.95View Details This case uses four vignettes to examine the strategic tension faced by leaders in adopting Generative AI (Gen AI). While these vignettes focus on marketing... -
The Rise of Advanced Packaging: Kulicke & Soffa's Strategic Crossroads
Competitive strategy Case Study11.95View Details In early 2025, semiconductor equipment maker Kulicke & Soffa (K&S) confronted a pivotal strategic decision. As chipmakers shifted to chiplet-based designs,... -
The Finsbury Glover Hering Proposal (A)
Employee retention Case Study11.95View Details In June 2018, Roland Rudd (founder of London-based communications firm Finsbury), Alex Geiser (managing partner of the German strategic communications... -
Financial Leverage Practice of Indian Telecommunications Ltd.: Bane or Boon?
Growth strategy Case Study11.95View Details Financial leverage measures firm's ability to use debt for shareholders' benefit. A high degree of financial leverage maximizes shareholders' return,... -
Vodafone Idea Merger - Unpacking IS Integration Strategies
Mergers and acquisitions Case Study11.95View Details The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction.... -
Summer Health: Raising an AI-First Company?
AI and machine learning Case Study11.95View Details In October 2023, Summer Health CEO Ellen DaSilva arrived at a defining juncture for her pediatric telehealth startup. Founded in 2021, Summer Health offered... -
Horizon Quantum Computing
Business plans Case Study11.95View Details In 2023, the Singapore-based startup company Horizon Quantum Computing was on the cusp of fast expansion and the founder faced the challenge to decide... -
Chime Solutions
Change management Case Study11.95View Details Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark... -
Managing Customers for Growth: Course Overview for Students
Analytics and data science Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business... -
National Football League and Private 5G
Accounting Case Study11.95View Details Two years later, on September 7, 2023, Verizon officially launched their Private 5G network, Verizon's Managed Private Wireless Solution, across all 30... -
Private 5G Networks
Innovation Case Study11.95View Details In the late 2010's, 5G emerged as a new standard in communication technology. 5G was designed to enable ultra-reliable low-latency communications (URLLC),... -
The Business 2B or not 2B: Marceco's Dilemma After the T-Mobile-Sprint Merger
Growth strategy Case Study11.95View Details David Den Herder and Jamal Aqel, equal partners of Marceco Ltd., a national U.S. prepaid wireless distributor of Boost Mobile and a Sprint (now T-Mobile)... -
TDC NET'S Innovation Hub: Leveraging 5G competencies
Competitive strategy Case Study11.95View Details In 2020, TDC NET, a subsidiary of the Danish telecommunications company TDC Group, established the Innovation Hub, a new organizational unit, together... -
Customer Data Privacy
Corporate governance Case Study8.95View Details This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central... -
Design and Evaluation of Targeted Interventions
Marketing Case Study8.95View Details Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves... -
Apple: Privacy vs. Safety (C)
Business ethics Case Study5.00View Details In September 2021, Apple decided to delay updates to iOS and iPadOS that included features to fight child sexual abuse. While many-including prominent... -
Meta: Digitally Transforming Workforce Management at Scale and with Agility
Agile project management Case Study11.95View Details In March 2020, as COVID-19 was declared a pandemic, Atish Banerjea, the chief information officer of Meta Platforms Inc. (Meta) was tasked during a high-stakes... -
The Walt Disney Company: The Perils of Streaming
Conflicts of interest;Vertical integration Case Study11.95View Details In July 2021, Scarlett Johansson, the star of the Marvel Cinematic Universe (MCU) film Black Widow, sued The Walt Disney Company (Disney), the producer...
