Operations strategy

The most important effect of AI is the one we can’t see.

New research reveals why some companies outperform others—even when adopting the same practices.

To adapt, companies will need to manage customer expectations, operational challenges, and carrier contracts.

To reduce risk, refine their strategies, and optimize adoption at scale, companies need more testing at the organizational level.

Too much change can traumatize your organization. The remedy is to minimize the need.

CEOs must put projects, not operations, at the center of how their companies create value. Here’s how.

The longtime leader of the world’s largest real-estate-investment trust outlines how customer focus and experimentation has helped it adapt to e-commerce, AI and automation, and geopolitical uncertainty.

New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.

An HBR Executive exclusive Q&A with Lew Frankfort, the former CEO of Coach and author of the new book, “Bag Man.”

Our guide to all things strategy, from “adjacency expansion” to “value stick.”

Lessons from BP, Otto Group, and Walmart.

How to solve the dual problems of market readiness and supplier deadlines.

A guide to help leaders design, test, and scale their human-AI labor strategy.

While reviving manufacturing garners political attention, the real priority must be transforming frontline service work.

Targeted solutions to help you break down internal barriers.

They focus on more than efficiency and process improvements.