Sarah Green Carmichael

Tim O'Connell fez uma pausa, caneta pairando acima de seu bloco de notas Driscoll Software, para ver a neve girando do lado de fora de sua janela. Então, decisivamente, a esferográfica desceu: Mais selos.

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Reprint: R0912B
A week before Christmas, Tim O&#8217;Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client&#8217;s system has crashed, and the company wants to be rescued by New Year&#8217;s Day. The project will generate much-needed revenue, but it involves six weeks&#8217; worth of work crammed into two&#8212;and over the holidays, no less. Tim&#8217;s star programmer, Alessandra Sandoval, quit several months earlier, and the rookie Kristen Hammersmith has taken her place. Should Tim contract the project out to Alessandra or trust Kristen to lead the team?
He should hire Alessandra immediately, says Michael Schrage, a researcher at Sloan School of Management&#8217;s Center for Digital Business. Kristen is in over her head. But more important, Tim is a shockingly poor manager.
Carol A. Walker, the founder and principal of the consulting firm Prepared to Lead, agrees that Tim isn&#8217;t doing his job and outlines a scenario whereby he demonstrates his confidence in, and support for, Kristen and prepares her to succeed.
Paul Muller, Hewlett-Packard&#8217;s vice president of strategic marketing for software products, says that in this severely condensed time frame, Driscoll and Hybara need to assess the risks and costs involved in rushing the project. If they decide to go ahead, Tim should empower Kristen to lead.

Is the Rookie Ready?

Reimpressão: R0912B Uma semana antes do Natal, Tim O'Connell, gerente da Driscoll Software, recebe uma ligação da Hybara Casinos. O sistema do ex-cliente travou e a empresa quer ser resgatada até o dia de Ano Novo. O projeto gerará uma receita muito necessária, mas envolve seis semanas de trabalho amontoadas em duas — e durante as férias, nada menos. A programadora estrela de Tim, Alessandra Sandoval, desistiu vários meses antes, e a novata Kristen Hammersmith tomou seu lugar. Tim deve contratar o projeto para Alessandra ou confiar em Kristen para liderar a equipe? Ele deve contratar Alessandra imediatamente, diz Michael Schrage, pesquisador do Centro de Negócios Digitais da Sloan School of Management. Kristen está em cima de sua cabeça. Mas o mais importante, Tim é um gerente chocantemente pobre. Carol A. Walker, fundadora e diretora da empresa de consultoria Preparada para Liderar, concorda que Tim não está fazendo seu trabalho e descreve um cenário em que ele demonstra sua confiança e apoio a Kristen e a prepara para o sucesso. Paul Muller, vice-presidente de marketing estratégico para produtos de software da Hewlett-Packard, diz que neste período de tempo severamente condensado, Driscoll e Hybara precisam avaliar os riscos e custos envolvidos na corrida do projeto. Se eles decidirem seguir em frente, Tim deve capacitar Kristen para liderar.

O novato est&aacute; pronto?

Reprint: R0912B A week before Christmas, Tim O’Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client’s system has crashed, and the company wants to be rescued by New Year’s Day. The project will generate much-needed revenue, but it involves six weeks’ worth of work crammed into two—and over the holidays, no less. Tim’s star programmer, Alessandra Sandoval, quit several months earlier, and the rookie Kristen Hammersmith has taken her place. Should Tim contract the project out to Alessandra or trust Kristen to lead the team? He should hire Alessandra immediately, says Michael Schrage, a researcher at Sloan School of Management’s Center for Digital Business. Kristen is in over her head. But more important, Tim is a shockingly poor manager. Carol A. Walker, the founder and principal of the consulting firm Prepared to Lead, agrees that Tim isn’t doing his job and outlines a scenario whereby he demonstrates his confidence in, and support for, Kristen and prepares her to succeed. Paul Muller, Hewlett-Packard’s vice president of strategic marketing for software products, says that in this severely condensed time frame, Driscoll and Hybara need to assess the risks and costs involved in rushing the project. If they decide to go ahead, Tim should empower Kristen to lead.

O novato está pronto?

Resumo.

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