Sarah Green Carmichael

Tim O'Connell hizo una pausa, con el bolígrafo flotando sobre su bloc de notas Driscoll Software, para ver la nieve arremolinándose fuera de su ventana. Entonces, con decisión, el bolígrafo descendió: Más sellos.

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Reprint: R0912B
A week before Christmas, Tim O&#8217;Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client&#8217;s system has crashed, and the company wants to be rescued by New Year&#8217;s Day. The project will generate much-needed revenue, but it involves six weeks&#8217; worth of work crammed into two&#8212;and over the holidays, no less. Tim&#8217;s star programmer, Alessandra Sandoval, quit several months earlier, and the rookie Kristen Hammersmith has taken her place. Should Tim contract the project out to Alessandra or trust Kristen to lead the team?
He should hire Alessandra immediately, says Michael Schrage, a researcher at Sloan School of Management&#8217;s Center for Digital Business. Kristen is in over her head. But more important, Tim is a shockingly poor manager.
Carol A. Walker, the founder and principal of the consulting firm Prepared to Lead, agrees that Tim isn&#8217;t doing his job and outlines a scenario whereby he demonstrates his confidence in, and support for, Kristen and prepares her to succeed.
Paul Muller, Hewlett-Packard&#8217;s vice president of strategic marketing for software products, says that in this severely condensed time frame, Driscoll and Hybara need to assess the risks and costs involved in rushing the project. If they decide to go ahead, Tim should empower Kristen to lead.

Is the Rookie Ready?

Reimpresión: R0912B Una semana antes de Navidad, Tim O'Connell, director de Driscoll Software, recibe una llamada de los casinos Hybara. El sistema del antiguo cliente se ha bloqueado y la empresa quiere ser rescatada para el día de Año Nuevo. El proyecto generará unos ingresos muy necesarios, pero implica seis semanas de trabajo repartidas en dos, y durante las vacaciones, nada menos. La programadora estrella de Tim, Alessandra Sandoval, renunció varios meses antes y la novata Kristen Hammersmith ha ocupado su lugar. ¿Tim debería contratar el proyecto a Alessandra o confiar en Kristen para dirigir el equipo? Debería contratar a Alessandra de inmediato, dice Michael Schrage, investigador del Centro de Negocios Digitales de la Sloan School of Management. Kristen está por encima de su cabeza. Pero lo más importante, Tim es un administrador terriblemente pobre. Carol A. Walker, fundadora y directora de la consultora Prepared to Lead, está de acuerdo en que Tim no hace su trabajo y esboza un escenario en el que demuestra su confianza y apoyo a Kristen y la prepara para el éxito. Paul Muller, vicepresidente de marketing estratégico de productos de software de Hewlett-Packard, dice que en este periodo de tiempo tan reducido, Driscoll e Hybara deben evaluar los riesgos y los costes implicados en la aceleración del proyecto. Si deciden seguir adelante, Tim debería facultar a Kristen para que dirija.

&iquest;Est&aacute; listo el novato?

Reprint: R0912B A week before Christmas, Tim O’Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client’s system has crashed, and the company wants to be rescued by New Year’s Day. The project will generate much-needed revenue, but it involves six weeks’ worth of work crammed into two—and over the holidays, no less. Tim’s star programmer, Alessandra Sandoval, quit several months earlier, and the rookie Kristen Hammersmith has taken her place. Should Tim contract the project out to Alessandra or trust Kristen to lead the team? He should hire Alessandra immediately, says Michael Schrage, a researcher at Sloan School of Management’s Center for Digital Business. Kristen is in over her head. But more important, Tim is a shockingly poor manager. Carol A. Walker, the founder and principal of the consulting firm Prepared to Lead, agrees that Tim isn’t doing his job and outlines a scenario whereby he demonstrates his confidence in, and support for, Kristen and prepares her to succeed. Paul Muller, Hewlett-Packard’s vice president of strategic marketing for software products, says that in this severely condensed time frame, Driscoll and Hybara need to assess the risks and costs involved in rushing the project. If they decide to go ahead, Tim should empower Kristen to lead.

¿Está listo el novato?

Resumen.

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