Phil Bodrock

“Quantos deles estavam lá? Eles estavam armados? Eles confiscaram algum papel ou disco?”

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Reprint: R0503A 

Customer Strategy Solutions, a California-based developer of order-fulfillment systems, is facing a shakedown. Six months after the firm&#8217;s CEO, Pavlo Zhuk, set up a software development center in Kiev, local bureaucrats say the company hasn&#8217;t filed all the tax schedules it should have. Moreover, Ukrainian tax officials claim that the company owes the government tax arrears. Zhuk is shocked; he and his colleagues have done everything by the book.
This isn&#8217;t the first time Zhuk has encountered trouble in Ukraine. In the process of getting the development center up and running, a state-owned telecommunications utility had made it difficult for Zhuk to get the phone lines his company needed. Senior telecom manager Vasyl Feodorovych Mylofienko had told Zhuk it would take three years to install the lines in his office&#8212;but for a certain price, Mylofienko had added, the lines could be functioning the following week.
Even as the picture of rampant bribery and corruption in Ukraine becomes clear, Zhuk still doesn&#8217;t want to pull out of the country. Of Ukrainian descent, he has dreams of helping to modernize the country. By paying his programmers more than they could make at any local company, he hopes to raise their standard of living so they can afford three meals a day without having to barter, stand in queues for hours, or moonlight. And yet, he isn&#8217;t sure he can keep compromising his principles for the sake of the greater good.
Should Customer Strategy Solutions pay off the Ukrainian tax officials? Commenting on this fictional case study are Alan L. Boeckmann, the chairman and CEO of Fluor Corporation; Rafael Di Tella, a professor at Harvard Business School; Thomas W. Dunfee, the Kolodny Professor of Social Responsibility and a professor of legal studies at Wharton; and Bozidar Djelic, the former finance and economy minister of Serbia.

The Shakedown

Reimpressão: R0503A A Customer Strategy Solutions, desenvolvedora de sistemas de atendimento de pedidos com sede na Califórnia, está enfrentando uma extorsão. Seis meses depois que o CEO da empresa, Pavlo Zhuk, montou um centro de desenvolvimento de software em Kiev, burocratas locais dizem que a empresa não apresentou todas as tabelas fiscais que deveria ter. Além disso, as autoridades fiscais ucranianas alegam que a empresa deve impostos atrasados ao governo. Zhuk está chocado; ele e seus colegas fizeram tudo de acordo com as regras. Esta não é a primeira vez que Zhuk enfrenta problemas na Ucrânia. No processo de colocar o centro de desenvolvimento em funcionamento, uma concessionária de telecomunicações estatal dificultou que Zhuk obtivesse as linhas telefônicas de que sua empresa precisava. O gerente sênior de telecomunicações Vasyl Feodorovych Mylofienko disse a Zhuk que seriam necessários três anos para instalar as linhas em seu escritório, mas por um determinado preço, acrescentou Mylofienko, as linhas poderiam funcionar na semana seguinte. Mesmo quando a imagem do suborno e da corrupção desenfreados na Ucrânia se torna clara, Zhuk ainda não quer sair do país. De ascendência ucraniana, ele sonha em ajudar a modernizar o país. Ao pagar a seus programadores mais do que eles poderiam ganhar em qualquer empresa local, ele espera elevar seu padrão de vida para que eles possam pagar três refeições por dia sem ter que negociar, ficar em filas por horas ou ficar na lua. No entanto, ele não tem certeza se pode continuar comprometendo seus princípios em prol de um bem maior. A Customer Strategy Solutions deve pagar as autoridades fiscais ucranianas? Comentam esse estudo de caso fictício: Alan L. Boeckmann, presidente e CEO da Fluor Corporation; Rafael Di Tella, professor da Harvard Business School; Thomas W. Dunfee, professor Kolodny de Responsabilidade Social e professor de estudos jurídicos na Wharton; e Bozidar Djelic, ex-ministro das Finanças e Economia da Sérvia.

O Shakedown

Reprint: R0503A Customer Strategy Solutions, a California-based developer of order-fulfillment systems, is facing a shakedown. Six months after the firm’s CEO, Pavlo Zhuk, set up a software development center in Kiev, local bureaucrats say the company hasn’t filed all the tax schedules it should have. Moreover, Ukrainian tax officials claim that the company owes the government tax arrears. Zhuk is shocked; he and his colleagues have done everything by the book. This isn’t the first time Zhuk has encountered trouble in Ukraine. In the process of getting the development center up and running, a state-owned telecommunications utility had made it difficult for Zhuk to get the phone lines his company needed. Senior telecom manager Vasyl Feodorovych Mylofienko had told Zhuk it would take three years to install the lines in his office—but for a certain price, Mylofienko had added, the lines could be functioning the following week. Even as the picture of rampant bribery and corruption in Ukraine becomes clear, Zhuk still doesn’t want to pull out of the country. Of Ukrainian descent, he has dreams of helping to modernize the country. By paying his programmers more than they could make at any local company, he hopes to raise their standard of living so they can afford three meals a day without having to barter, stand in queues for hours, or moonlight. And yet, he isn’t sure he can keep compromising his principles for the sake of the greater good. Should Customer Strategy Solutions pay off the Ukrainian tax officials? Commenting on this fictional case study are Alan L. Boeckmann, the chairman and CEO of Fluor Corporation; Rafael Di Tella, a professor at Harvard Business School; Thomas W. Dunfee, the Kolodny Professor of Social Responsibility and a professor of legal studies at Wharton; and Bozidar Djelic, the former finance and economy minister of Serbia.

O Shakedown

Resumo.

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