Phil Bodrock

«¿Cuántos de ellos estaban allí? ¿Estaban armados? ¿Confiscaron algún papel o disco?»

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Reprint: R0503A 

Customer Strategy Solutions, a California-based developer of order-fulfillment systems, is facing a shakedown. Six months after the firm&#8217;s CEO, Pavlo Zhuk, set up a software development center in Kiev, local bureaucrats say the company hasn&#8217;t filed all the tax schedules it should have. Moreover, Ukrainian tax officials claim that the company owes the government tax arrears. Zhuk is shocked; he and his colleagues have done everything by the book.
This isn&#8217;t the first time Zhuk has encountered trouble in Ukraine. In the process of getting the development center up and running, a state-owned telecommunications utility had made it difficult for Zhuk to get the phone lines his company needed. Senior telecom manager Vasyl Feodorovych Mylofienko had told Zhuk it would take three years to install the lines in his office&#8212;but for a certain price, Mylofienko had added, the lines could be functioning the following week.
Even as the picture of rampant bribery and corruption in Ukraine becomes clear, Zhuk still doesn&#8217;t want to pull out of the country. Of Ukrainian descent, he has dreams of helping to modernize the country. By paying his programmers more than they could make at any local company, he hopes to raise their standard of living so they can afford three meals a day without having to barter, stand in queues for hours, or moonlight. And yet, he isn&#8217;t sure he can keep compromising his principles for the sake of the greater good.
Should Customer Strategy Solutions pay off the Ukrainian tax officials? Commenting on this fictional case study are Alan L. Boeckmann, the chairman and CEO of Fluor Corporation; Rafael Di Tella, a professor at Harvard Business School; Thomas W. Dunfee, the Kolodny Professor of Social Responsibility and a professor of legal studies at Wharton; and Bozidar Djelic, the former finance and economy minister of Serbia.

The Shakedown

Reimpresión: R0503A Customer Strategy Solutions, un desarrollador de sistemas de gestión de pedidos con sede en California, se enfrenta a un chantaje. Seis meses después de que el CEO de la empresa, Pavlo Zhuk, abriera un centro de desarrollo de software en Kiev, los burócratas locales afirman que la empresa no ha presentado todas las listas de impuestos que debería tener. Además, las autoridades tributarias ucranianas afirman que la empresa debe al gobierno los impuestos atrasados. Zhuk está sorprendido; él y sus colegas lo han hecho todo según las reglas. No es la primera vez que Zhuk tiene problemas en Ucrania. En el proceso de poner en marcha el centro de desarrollo, una empresa de telecomunicaciones de propiedad estatal le dificultó a Zhuk conseguir las líneas telefónicas que su empresa necesitaba. El director sénior de telecomunicaciones, Vasyl Feodorovych Mylofienko, le había dicho a Zhuk que tardaría tres años en instalar las líneas en su oficina, pero por un precio determinado, añadió Mylofienko, las líneas podrían funcionar la semana siguiente. A pesar de que el panorama de sobornos y corrupción desenfrenados en Ucrania queda claro, Zhuk sigue sin querer retirarse del país. De ascendencia ucraniana, sueña con ayudar a modernizar el país. Al pagar a sus programadores más de lo que podrían ganar en cualquier empresa local, espera mejorar su nivel de vida para que puedan permitirse tres comidas al día sin tener que hacer trueques, hacer colas durante horas o trabajar de luna. Sin embargo, no está seguro de poder seguir comprometiendo sus principios por el bien común. ¿Debería Customer Strategy Solutions sobornar a los funcionarios fiscales ucranianos? Alan L. Boeckmann, presidente y director ejecutivo de Fluor Corporation; Rafael Di Tella, profesor de la Escuela de Negocios de Harvard; Thomas W. Dunfee, profesor de Responsabilidad Social de Kolodny y profesor de estudios jurídicos en Wharton; y Bozidar Djelic, exministro de Finanzas y Economía de Serbia.

El Shakedown

Reprint: R0503A Customer Strategy Solutions, a California-based developer of order-fulfillment systems, is facing a shakedown. Six months after the firm’s CEO, Pavlo Zhuk, set up a software development center in Kiev, local bureaucrats say the company hasn’t filed all the tax schedules it should have. Moreover, Ukrainian tax officials claim that the company owes the government tax arrears. Zhuk is shocked; he and his colleagues have done everything by the book. This isn’t the first time Zhuk has encountered trouble in Ukraine. In the process of getting the development center up and running, a state-owned telecommunications utility had made it difficult for Zhuk to get the phone lines his company needed. Senior telecom manager Vasyl Feodorovych Mylofienko had told Zhuk it would take three years to install the lines in his office—but for a certain price, Mylofienko had added, the lines could be functioning the following week. Even as the picture of rampant bribery and corruption in Ukraine becomes clear, Zhuk still doesn’t want to pull out of the country. Of Ukrainian descent, he has dreams of helping to modernize the country. By paying his programmers more than they could make at any local company, he hopes to raise their standard of living so they can afford three meals a day without having to barter, stand in queues for hours, or moonlight. And yet, he isn’t sure he can keep compromising his principles for the sake of the greater good. Should Customer Strategy Solutions pay off the Ukrainian tax officials? Commenting on this fictional case study are Alan L. Boeckmann, the chairman and CEO of Fluor Corporation; Rafael Di Tella, a professor at Harvard Business School; Thomas W. Dunfee, the Kolodny Professor of Social Responsibility and a professor of legal studies at Wharton; and Bozidar Djelic, the former finance and economy minister of Serbia.

El Shakedown

Resumen.

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